support@davidphililipsautos.com
Support
We've got you.
Reach a human in under one business day. For refund or billing questions, head straight to your Billing page or our Refund Policy.
Phone
+44 7463 994437
Mon–Fri, 09:00–17:00 GMT.
Call nowRefund issue?
Refunds are processed via Stripe and arrive within 5 to 10 business days.
Open refund policyOpen a ticket
FAQ
Straight answers.
No. Uploaded images and videos are processed only for your diagnosis and deleted within 30 days. We may use anonymized signals — error rates, usage patterns — to improve the service. See Privacy Policy.
No. Autoclinic provides educational guidance only. Safety-critical components must be inspected and certified by a licensed mechanic. We display a red Safety-critical banner on every such guide.
Yes, in your Billing page. You retain access through the end of the billing period. No partial refunds.
Subscription credits do not roll over month to month. Purchased credit packs remain valid for 12 months.
Most passenger cars, SUVs, and light trucks from 1996 onward (when OBD-II was mandated). Heavy trucks, motorcycles, EV-only diagnostics, and pre-1996 vehicles have limited coverage.
See /refund-policy. Unused credit packs are refundable within 14 days; consumed credits and AI outputs are non-refundable. Quality issues are handled via re-generation or compensatory credits.